Welcome to the City of Caldwell Water Department
It is our responsibility to provide our patrons with the best possible products and services. This includes ensuring compliance with federal regulations such as the the Safe Drinking Water Act. The Water Department continues to improve service to our customers while at the same time, trying to keep the costs of our products and services as low as possible, even when faced with rising costs.
If you have any questions on utility billing policies for non-owner occupied property, owner occupied property, Sign-up (initiation) procedures, deposits, or delinquent accounts, please click here.
Pay your water bill online by clicking here. For any questions and/or comments about this new feature, please contact our Water Department staff at (208) 455-3000 ext. 1.
Pay your water bill over the phone by calling 855-768-4827 There will be a $1.50 charge, charged to the customer at time of payment.
Caldwell Cares: Assistance with your utility bill. The City of Caldwell and the Salvation Army have partnered up to assist Caldwell customers with their water bill. The City will collect donations from caring customers and apply the available funds to the qualified recipients' water bills. For more informaiton please click here
TIPS and Information: keeping your pipes and meters from FREEZING
HOURS OF OPERATION water payments and signups at City Hall, 411 Blaine St.:
Monday - Thursday 7:30am to 5:30pm
Friday 8:00am to 5:00pm
Water service may be delivered in the same day as long as sign up is done before 4:00pm.