Welcome to the City of Caldwell Water Department
We strive to always provide the Caldwell community with the best possible products and services. We fully comply federal regulations such as the the Safe Drinking Water Act. The Water Department is diligent in efforts to keep the costs of our products and services as low as possible, even when faced with rising costs. We are always striving to improve service to our residents.
View our annual drinking water report
If you have any questions on utility billing policies for non-owner occupied property, owner occupied property, sign-up (new service initiation) procedures, deposits, or delinquent accounts, please click here.
Pay your water bill online by clicking here.
For any questions about online payments, please contact our Water Department staff at:
(208) 455-3000 ext. 1.
Pay your water bill over the phone by calling:
There will be a $1.50 service charge, charged to the customer at time of payment for over-the-phone payments.
Questions about your water bill?
Please call: (208) 455-3000 option 1.
Questions about your existing recycling service with
Please call: (208) 466-3302.
Irrigation service is initially set up at City Hall with new water service.
However, water and irrigation are billed separately. If you have questions about irrigation, including billing questions, please call: (208) 455-3070 option 2.
Other information and forms:
Caldwell Cares: Assistance with your utility bill. The City of Caldwell and the Salvation Army have partnered up to assist Caldwell customers with their water bill. The City will collect donations from caring customers and apply the available funds to the qualified recipients' water bills. For more information, please click here.
For information on road closures throughout Caldwell, click here.
TIPS and Information:
Don't let your pipes and meters FREEZE!
For tips, click here.
Water service may be delivered in the same day as long as sign up is done before 4:00pm.
Owner/Agent Form (Used when renting your property to someone else)
Water department hours of operation:
Water payments and signups are processed at City Hall, located at:
411 Blaine St. in Caldwell on Monday - Friday between 7:30am to 5:00pm.
There is a also a payment drop box located outside City Hall for your convenience.