A friendly reminder from your Caldwell Water Department:
Water pipes and lines may freeze as colder weather approaches.
Take these precautions to prevent yours from freezing:
- Leave a trickle of water running when the tempature drops below about 40° F.
- If you leave your home overnight, keep thermostat no lower than 55° F.
- Open cabinet doors around interior plumbing.
- Drain or "blow out" your sprinkler system.
- Close foundation vents or mobile home skirting.
- Please do not put antifreeze in water lines!
If you have any questions, please call our office: (208) 455-3070
More suggestions and information are available online from the Red Cross: here.
Avoid costly repairs with these preventative tips.
Welcome to the City of Caldwell Water Department
View our annual drinking water report
Sign up here for Water/Sewer/Trash
- Water service may be delivered in the same day as long as sign up is done before 4:00pm.
To pay your water bill online: Click here.
For any questions about online payments, please contact our Water Department staff at:
(208) 455-3000 ext. 1.
To pay your water bill over the phone, please call: (855) 768-4827.
Note: There is a $1.50 service charge, charged to the customer at time of payment for over-the-phone payments.
Questions about your water bill? Please call: (208) 455-3000 option 1.
Questions about your existing recycling service with Republic Services? Please call: (208) 466-3302.
Irrigation service is initially set up at City Hall with new water service.
However, water and irrigation are billed separately. If you have questions about irrigation, including billing questions, please call: (208) 455-3070 option 2.
Information & Links:
*If you have any questions on utility billing policies for non-owner occupied property, owner occupied property, sign-up (new service initiation) procedures, deposits, or delinquent accounts, please click here.
Cold weather is here! Don't let your pipes and meters FREEZE!
Pipe freeze-prevention tips Water Saving Tips
Owner/Agent Form (Used when renting your property to someone else)
Caldwell Cares is a program that provides assistance with utility bills for those in need. The City of Caldwell and the Salvation Army have partnered up to assist Caldwell customers with their water bill. The City will collect donations from caring customers and apply the available funds to the qualified recipients' water bills. For more information, please click here.
We strive to always provide the Caldwell community with the best possible products and services. We fully comply federal regulations such as the the Safe Drinking Water Act. The Water Department is diligent in efforts to keep the costs of our products and services as low as possible, even when faced with rising costs. We are always striving to improve service to our residents.